So, I have the worst luck with phones. I break them all the time. But, I am always not the one at fault. About half of the time, Verizonhas software issues with my phones. In the last year and a half, Ihave had a total of 10 phones. I went into the Verizon store today tosee if I could exchange my again failing Razrfor a different type of phone. After an hour in the store, they saidno, so I went home. Later that day, my phone decided to not receive ormake phone calls anymore. I spent about thirty minutes on the phonewith Verizon and they told me to go to the nearest store. So I did. Igot to the store and was asking for a new Razr(since I couldn't get a new kind). The guy started talking to me aboutwhether I was under warranty or not, and saw how many phones I had gonethrough. I watched him look with a very confused look and count howmany I had. He said 9 and then said "I'm not going to lie, thats impressive." He got out a new Razrand started hooking it up. This phone didn't work either. He said hewould mail it to me and would be here in 2 days. That stinks, I needmy phone. After another 45 minutes of him getting me a different typeof phone and wanting me to pay 30 dollars for a battery, I picked up myold phone, and prayed, and it worked. So, 2 hours and 45 minutes later I left... with the same phone that I had earlier, but it did work. So,today I spent 3 hours and 45minutes in the Verizon store only to get no where. If I wasn't on my parental units' family share plan, I would definitely switch carriers. But, I don't pay for it, so I can't complain.